Refund and Payment Policy

Your purchase of and payment for lessons shall be regulated by this Refund and Payment Policy.

Please read it carefully, as it determines your rights with regard to your purchases, including essential restrictions and exclusions.

LearnIt strives to ensure a clear understanding of the financial relations between Students and Tutors with respect to the services we provide. This policy applies to all services and features made available through learnit.training (the "LearnIt Platform"). Capitalized terms used and not defined here have the meanings given in the LearnIt Terms of Service.

LearnIt offers two ways to pay for lessons: a one-time trial lesson, and hour packages purchased upfront and used across multiple lessons with a Tutor. Payments are processed by Stripe, our third-party payment processor.

Tutor-Student Transactions

LearnIt facilitates contracts between Users (Students and Tutors) by providing a platform to request, deliver, and pay for tutoring services. LearnIt is only a platform and in no event shall be a party to any contract between a Tutor and a Student, or be responsible for any service or materials provided by a Tutor.

Trial Lessons and Hour Packages

A trial lesson(25 or 50 minutes, Student's choice) is paid in full at the time of booking, priced from the Tutor's posted hourly rate. An hour package is a block of hours purchased upfront with a specific Tutor and paid for at the time of purchase; hours are drawn down as lessons are booked with that Tutor. A Student may buy an hour package with or without first booking a trial lesson.

Billing Currency and Foreign Exchange Risk

Transactions are processed in USD. If your payment method's billing currency is not USD, your payment may be processed outside your country of residence, and fees such as international-transaction or foreign-exchange fees may apply. LearnIt is not responsible for such fees or currency fluctuations. Contact your bank or card issuer with questions about fees or exchange rates.

Fees and Taxes

LearnIt retains a platform fee out of every payment: 50%of a trial lesson's price, and 15%of an hour package's price (the Tutor receives the remaining 85%). Any applicable taxes (e.g. sales tax) will be disclosed before you complete a purchase. LearnIt reserves the right to modify these fees; Users will be notified of changes before they take effect for new purchases. Except as otherwise stated, service fees and applicable taxes are non-refundable.

Lesson Return Policy

Unconfirmed Lessons

After a lesson's scheduled time passes, both the Student and the Tutor are asked to independently confirm whether it happened. If a lesson remains unresolved (neither side has confirmed, or the two sides disagree) for more than 28 days, it stops being actively surfaced for confirmation. Once both sides confirm, the lesson is marked completed, no-show, or — if the two reports disagree — disputed.

Issue Reporting

A User may file a technical-issue report about a live lesson (with a required screenshot) at any time during that lesson. LearnIt reviews these reports; filing one does not, by itself, change a lesson's completed / no-show status — that is still determined by the Student and Tutor confirmation described above.

Refunds

Refund requests should be sent to support@learnit.training. LearnIt will not be responsible for any fees charged by banks or third-party payment processors, and will not cover them when issuing a refund. To the fullest extent permitted by law, any refunds at any time are at LearnIt's sole discretion.

Refund Procedure

To request a refund, email support@learnit.training with: the date and time of the lesson, the reason for the request, and the name of your Tutor. We aim to make a decision within 30 calendar days of a complete request.

Chargebacks

If a chargeback is filed with your bank or card issuer in connection with a purchase on the LearnIt Platform, you agree that we may suspend access to your account while the matter is resolved. Fees or expenses resulting from a chargeback or payment dispute you initiate will be your responsibility.

Deletion of an Account

You may request deletion of your account at any time from your Settings page. Any unused hour-package balance at the time of deletion will expire and is not refundable, except as otherwise required by law.

Payment Services

Payment processing on the LearnIt Platform is provided by a third-party payment processor, Stripe, allowing us to (a) bill Students in lieu of directly processing credit/debit card information, and (b) enable payouts to Tutors. For the avoidance of doubt, payment made by a Student to LearnIt will satisfy the Student's obligation with respect to payment to the Tutor for the tutoring services provided via the LearnIt Platform.

Data Provided by You

Billing information you provide to pay for lessons will be processed by Stripe only. LearnIt does not collect, store, or otherwise process your billing information. LearnIt is not responsible for any failure by Stripe to adequately protect that information; processing of payments will be subject to Stripe's own terms and privacy policy, in addition to this Policy.

Payouts

A Tutor's earning for a lesson becomes payable once both the Student and Tutor confirm that the lesson took place. Payable earnings are batched and paid out to Tutors once a week, by bank transfer or PayPal. Tutors will be responsible for providing accurate tax information (e.g. for IRS Form 1099-NEC reporting) as required to receive payouts.

Other

LearnIt is not a bank or any type of financial institution and does not provide financial services or advice. Any payments made via the LearnIt Platform are made solely for the purpose of access, facilitation, and delivery of tutoring services between Students and Tutors, and may not be used for any fraudulent, criminal, or illegal activity.

Contact

Questions about this Policy: support@learnit.training

LearnIt LLC, 499 Kield Rd, Bunnell, FL 32100